Your Data, Protected with Care

Effective Date: November 12, 2025

1. Introduction

ES Drive Care values your privacy and trust.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

By accessing our website, mobile app, or any service, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

a) Personal Information

• Full name
• Phone number
• Email address
• Address
• Date of birth (for drivers)
• Identification details (e.g., Aadhaar, Driving License)

b) Usage Data

• IP address, browser type, and device information
• Pages visited and session duration
• Location data (when drivers or customers enable GPS tracking)

c) Financial Information

• UPI ID, bank details (for drivers)
• Payment transaction details (for customers)

d) Media Files

• Profile photo, driver ID documents, and verification images.

3. How We Use Your Information

We use your data to:

• Provide and manage bookings and driver assignments.
• Verify driver identity and eligibility.
• Communicate updates, invoices, and alerts.
• Improve our services, security, and user experience.
• Comply with legal obligations and government regulations.

4. Data Protection and Security

We use secure servers, SSL encryption, and restricted access controls to protect your data.

Only authorized ES Drive Care personnel can access sensitive information.

We never sell, rent, or trade your data with third parties.

5. Sharing of Information

We may share your data only:

• With verified drivers or customers during booking assignments.
• With legal or government authorities if required by law.
• With trusted service providers (e.g., payment gateways, SMS APIs) strictly for operational purposes.

Each third-party partner follows strict confidentiality and data protection standards.

6. Data Retention

We retain user data only for as long as necessary to:

• Fulfill booking requirements
• Comply with tax and legal requirements
• Maintain service records for internal analytics

You may request deletion of your account or data at any time by contacting our support team.

7. Cookies and Tracking

Our website may use cookies to enhance your experience.

You can choose to disable cookies via your browser settings, but some features may not function properly.

8. User Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate details.
• Request deletion of your information.
• Withdraw consent for data use (subject to service limitations).

All such requests can be made via admin@esdrivecare.com.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., payment or navigation).

We are not responsible for the privacy practices or content of those websites.

10. Policy Updates

We may update this Privacy Policy occasionally.

When we do, we'll revise the "Effective Date" above.

Continued use of our services means you accept these updates.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or data usage, please contact: